Micro con artist. Penny ante grifter. The gray zone is coated with grease. Project a sense of entitlement when presenting upgrade certificates to the ticket attendant. The rules can change at any moment and there is at least a 60% chance that they are invalid for this flight. The airline world is liquid. Greed and status play a big role in how things go from the check-in kiosk in one city to the baggage carousel in the next. Experience is a plus. I have figured out the secret power structure. The airline concierge is a position created for those who ride this gray area to the wider seat and the free booze. All you need are a few full fare tickets bought each year. The carrot is dangled under the nose of the buyer. If someone is willing to pay $3000 to get to Toronto on short notice then there is a chance this will happen again. If their luggage is 50 lb. overweight then that is the price the airline must pay. It must not feel like
